Grace Artwork | graceartwork.com
At Grace Artwork, we want you to be completely happy with the artwork you purchase. We carefully prepare and package every order to help ensure it arrives safely.
If you are not satisfied with your purchase or something goes wrong, we’re here to help.
30-Day Returns on Physical Artwork
We accept returns of eligible physical artwork within 30 days of delivery.
To qualify for a return:
- Artwork must be unused and in its original condition.
- Items must be securely packaged for return shipping.
- An order number or proof of purchase is required.
- You must contact us before shipping an item back.
Return Shipping: Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Original Shipping Charges: Any original shipping charges paid are nonrefundable. For orders that included free shipping, we do not deduct our original shipping cost from an eligible return refund.
Damaged, Defective, or Incorrect Orders
If your artwork arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery, if possible.
Email gracegalleryartworks@gmail.com and include your order number and photographs of the artwork and packaging.
We will review the issue and arrange an appropriate replacement or refund at no additional cost to you.
If you discover a problem after 7 days, please still contact us so we can review your situation.
Please keep the damaged artwork and packaging until we have reviewed your request.
Made-to-Order and Personalized Artwork
Many of our canvas artworks are prepared after an order is placed.
- Standard made-to-order artwork: Eligible for our regular 30-day return policy.
- Personalized or custom-designed artwork: Generally cannot be returned for a change of mind.
If any artwork arrives damaged, defective, or materially different from what was ordered, we will help resolve the issue regardless of whether it was personalized.
Digital Downloads
Digital artwork purchases are generally nonrefundable once files have been accessed or downloaded, except where required by law.
If you have trouble downloading your artwork, opening a file, or receive an incorrect file, please contact us. We will help resolve the issue.
How to Request a Return
To begin a return, request an exchange, or report a problem with your order:
Email: gracegalleryartworks@gmail.com
You may also contact us through our website’s contact page.
Please include:
- Your name and order number
- The artwork purchased
- The reason for your return or request
- Photographs if the artwork arrived damaged or incorrect
We typically respond within 1–2 business days and will provide return instructions and the appropriate return shipping address when applicable.
Please do not ship artwork back before contacting us.
Refund Processing
Once your returned artwork arrives, we will inspect it and notify you whether your refund has been approved.
Approved refunds are issued to your original payment method within 5 business days of approval.
Your bank or payment provider may take additional time to make the refund available in your account.
Exchanges
If you would like a different artwork or canvas size, please contact us.
For eligible items, we can help arrange a return so you can place a new order.
Questions or Need Help?
We are happy to assist with questions about your order, returns, shipping damage, or artwork.
Grace Artwork
Website: graceartwork.com
Customer Service: gracegalleryartworks@gmail.com
Thank you for supporting Grace Artwork. We appreciate the opportunity to bring beautiful, faith-inspired artwork into your home.
This policy does not limit any rights provided by applicable consumer protection laws.